FAQ

WHAT IS AFTERPAY AND HOW DOES IT WORK?

Afterpay offers simple instalment plans for online shoppers allowing a purchase to be paid for in four equal instalments, due every fortnight. After you check out, your order will be shipped to you straight away. At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight

WILL I GET A REFUND IF I RETURN THE ITEM?

Yes – Afterpay will follow our online returns policy. Once we process the refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled.

IS THERE A COST TO USE AFTERPAY?

No, Afterpay is a free product. Afterpay will never charge customers interest, and the only fees applied are late fees if their scheduled payments are not paid on time. Late fees are $10 if a payment is overdue, with a further $7 applied if it is overdue for more than 1 week, totaling a maximum of $17 per overdue payment.all payments made will be refunded and any future payments scheduled will be cancelled.

WHAT RE THE LATE FEES?

While Afterpay is free, late fees are charged if an automated payment fails. If an automatic payment fails, you have until midnight (AEDT in the summer months and AEST in the winter months) to make payment. After midnight, if that payment has not been made, you will incur a late payment fee of $10 and a further late fee of $7 if the payment is not made within one week (as stated in the Afterpay Terms), totalling a maximum of $17 per overdue payment.

CAN I RETURN AN ONLINE AFTERPAY PURCHASE IN STORE?

No, Afterpay purchases can only be returned to our Online Returns Warehouse. Please follow our online returns process

WHAT ARE AFTERPAY'S CUSTOMER SERVICE DETAILS?

Afterpay's customer services can be contacted via email at info@afterpay.com.au or by phone on 1300 100 729. These operate 24 hours a day, 7 days a week.