SHIPPING & DELIVERY INFORMATION
DELIVERY OPTIONS
At the checkout you have two delivery options:
1. Standard delivery
Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from)
Authority to leave
If you are not home your parcel will be left at your front door with no signature required (W.Lane cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)
2. Click & Collect
Collect your online purchase at your local store. If your items aren't available at your local store, we'll ship them there for you at no extra cost.*
Click & Collect Deliveries can take up-to 3-14 Business Days, excluding Remote or Rural areas which may take longer.
For more information about Click & Collect click here.
Sister Brand Deliveries
- Sister Brand products may be shipped separately from their corresponding warehouse and no additional shipping charges will be applied to these parcels.
- You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.
- For more details about our Sister Brand Returns policy please click here
- Please Note: We do not accept in-store returns - only via online returns.
EziBuy Deliveries
EziBuy products will be shipped separately from New Zealand. If you have purchased a mix of EziBuy and Beme items, you will receive 2 parcels (at no extra charge of course).
- EziBuy orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider. See our full terms and conditions here
- Please Note: We do not accept in-store returns - only via online returns.
*Delivery may take longer in remote or rural areas, during promotion and sale periods or due to natural events.*